SaaS

“The reports of my death have been greatly exaggerated”

This quote was by Mark Twain, American author and humorist, after hearing that his obituary had been published in the New York Journal. I’ve wanted to use this title as a blogpost for a while, but I was told it was too harsh and too ‘American-centric.’ Sorry to those I will offend, but I thought it summed up the Line of Business (LOB) On-Demand session at our 7th annual SAP Influencer Summit 2010, held in Santa Clara on Dec. 7-8 2010, really well. And I don’t think I’m alone. (more…)

Checking in at the SAP Influencer Summit 2010: SAP Shows Its UI Mojo

At the annual Influencer Summit that is happening at the Santa Clara Marriott on Dec 7-8, SAP showcased its Web 2.0 worthy user interface for SAP Business All-in-One, its flagship ERP product targeted at the mid-market. While the solution is a packaged version of components (e.g. SAP ERP) in the very successful large enterprise workhorse (SAP’s Business Suite), the UI was a lot like what one might have expected from a more SaaS-y offering. (more…)

What is the SAP Influencer Summit 2010?

I’ll be attending the summit this year and doing some live blogging from the event to let you know what’s going on. If you’re reading this series of blogs then a bit of background is probably useful. The Influencer Summit is an event that SAP runs each year to get a group of people in the room together to network and produce market messaging. (more…)

A New Business Relationship

On-demand is a fundamental paradigm shift – not merely on the technology side, but a paradigm shift to the entire business. It transforms your role as a supplier, from being a provider of software or technology, to being a provider of business solutions. And it completely revolutionizes the relationship between supplier and customer. (more…)

A lot has been said and written about the historical promise of CRM initiatives and how they failed to deliver the hyped-up transformational business benefits (to customers and vendors.)  Then came along the hype of SaaS or Cloud as the manna for all past CRM evils from pure-play / standalone vendors like salesforce.com and others.  Sure, SaaS has indeed transformed a lot of things about speed and ease of solution delivery as well as the short-term cost advantages.

Achieving Customer Centricity Without Breaking the Bank or Working Into Retirement

A lot has been said and written about the historical promise of CRM initiatives and how they failed to deliver the hyped-up transformational business benefits (to customers and vendors.)  Then came along the hype of SaaS or Cloud as the manna for all past CRM evils from pure-play / standalone vendors like salesforce.com and others.  Sure, SaaS has indeed transformed a lot of things about speed and ease of solution delivery as well as the short-term cost advantages. (more…)

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